Cancellation Policy - Hi Clenar!

Cancel or Reschedule Your Service with Ease

At Hi Cleaner, we understand that plans can change. To provide reliable and timely cleaning and pest control services, we have a fair cancellation and rescheduling policy in place. Our policy ensures that our professional staff are compensated for their time, while giving you flexibility to adjust your bookings.

Notice Period

Standard Services: Please notify us 24 hours in advance if you need to cancel or reschedule.
Premium / Deep Cleaning Services: 48 hours notice is required for rescheduling or cancellation.
Same-Day Bookings: Please contact us immediately if you need to change your schedule.
Providing sufficient notice helps us manage our staff and schedule efficiently.

Cancellation Fees

Time of Cancellation	Fee	Notes
More than 48 hours before scheduled service	No Fee	You can cancel or reschedule freely.
Within 24–48 hours	50% of service cost	Covers staff time and preparation.
Same-day / No-show	100% of service cost	Full fee applies as cleaners are already scheduled.

How to Cancel or Reschedule

You can reach us via any of the following methods:
Phone / WhatsApp: +91 81082 78451
Email: support@hiclenar.com
Website: Use your My Bookings page to reschedule
Important: Your cancellation request is confirmed only after our team acknowledges it.

Reason for Fees
Our team works hard to provide reliable, on-time services. Cancellation fees help us:

Compensate cleaners for their scheduled work
Manage daily bookings efficiently
Maintain fair pricing for all customers

Special Circumstances

We understand emergencies happen. In case of medical emergencies or unavoidable situations, please contact us immediately — we may provide flexibility on fees.

Rescheduling