+91 81082 78451
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Cancel or Reschedule Your Service with Ease
At Hi Cleaner, we understand that plans can change. To provide reliable and timely cleaning and pest control services, we have a fair cancellation and rescheduling policy in place. Our policy ensures that our professional staff are compensated for their time, while giving you flexibility to adjust your bookings.
Notice Period
- Standard Services: Please notify us 24 hours in advance if you need to cancel or reschedule.
- Premium / Deep Cleaning Services: 48 hours notice is required for rescheduling or cancellation.
- Same-Day Bookings: Please contact us immediately if you need to change your schedule.
- Providing sufficient notice helps us manage our staff and schedule efficiently.
Cancellation Fees
| Time of Cancellation | Fee | Notes |
|---|---|---|
| More than 48 hours before scheduled service | No Fee | You can cancel or reschedule freely. |
| Within 24–48 hours | 50% of service cost | Covers staff time and preparation. |
| Same-day / No-show | 100% of service cost | Full fee applies as cleaners are already scheduled. |
How to Cancel or Reschedule
- You can reach us via any of the following methods:
Phone / WhatsApp: +91 81082 78451 - Email: support@hiclenar.com
- Website: Use your My Bookings page to reschedule
- Important: Your cancellation request is confirmed only after our team acknowledges it.
Reason for Fees
Our team works hard to provide reliable, on-time services. Cancellation fees help us:
- Compensate cleaners for their scheduled work
- Manage daily bookings efficiently
- Maintain fair pricing for all customers
Special Circumstances
- We understand emergencies happen. In case of medical emergencies or unavoidable situations, please contact us immediately — we may provide flexibility on fees.
Rescheduling
- You can reschedule your booking within the notice period.
- Time slots are subject to availability.
- Our team will confirm your new service time promptly.
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